Resources

Return Policy:

If you are not completely satisfied with your purchase, we accept returns on select items within 14 days of receipt. Items must be postmarked by the 14th day to be eligible for a refund. You may contact us with any questions.  

All items must be in new, unused condition with any tags still attached and packing intact. Returns that are damaged, soiled or altered may not be accepted and sent back to the customer.

Please note all original shipping charges are non-refundable and return shipping costs are the responsibility of the buyer. We recommend all returns be sent insured and with tracking as we cannot be held responsible for lost or damaged products.   

It is the responsibility of the buyer to ensure the item is adequately packaged for return. Listo Club cannot accept responsibility for any packages lost, stolen or damaged in transit. Once we receive your item, we will process your return and a refund will be issued to either your original payment method or gift card. You will receive an email confirmation once your return has been accepted and your refund will be processed. Please note that refund times vary by payment method and banking institution.

Shipping:

We offer tracked, and insured shipping for many of our items to ensure that customers do not have to worry about receiving their furniture safely. You will receive tracking as soon as it's been shipped. 

Once you place your order, please allow 3-5 business days to process your orders. after that, it will take 12 - 20 business days for delivery in the united states, and 15-30 business days for international orders (depending on location).

Your order may encounter delays once shipped due to COVID-19, increased shipping volume or inclement weather which is out of our control. Please note shipping rates are calculated based on the original retail price/full order value.

Listo Club offers world class customer service, so if for any reason you are unhappy with your purchase or received an incorrect or damaged product, do not hesitate to contact us! 

Discounts & Sales:

Discount codes cannot be used on sale items, as well as some lighting and furniture pieces. Discount codes cannot be combined with other discount code, and they can only be used at time of checkout. Please note discount codes do not apply to shipping or gift cards.

All sales are final, and we do not accept returns on sale items. 

In the instance a non-returnable or final sale item is approved for a return, a credit will be issued minus a 20% restocking fee. All credits are issued in the form of an electronic gift card. 

Gift Cards:

Shopping for someone else but not sure what to give them? Give the gift of choice with a Listo Club Gift Card! 

Our digital gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Digital Gift Cards will be emailed to the email address entered at checkout. We recommend entering in the purchaser’s email addresses and then forwarding the email to your recipient.